Veronika Vilgis

Tech

“Hi! How can we help you today?” Not just limited to physical stores anymore, live chat tools on websites provide quick and helpful customer service to online visitors. But with so many options, who are the leading live chat software providers, and what makes them different? Join us as we dive into the details about Meta’s market share and competitors’ distinctions. 

Top live chat tools revealed: WhatsApp Business takes the crown

Business websites

Technology detection

Web trends

Loura Kruger-Zwart

The way we use the internet is changing: Large Language Models like ChatGPT or Claude can direct human users to websites without a search engine in the middle. But how do LLMs know what site information is actually relevant to the prompt? LLMs.txt seems to be the answer—a way to specify exactly what information LLMs and crawlers should gather and ultimately share if someone asks. Read on to find out more.

Optimizing websites for the future of search? LLMs.txt explained

How to

Reading between the lines of web typography reveals more than you expect—for example, the most-used online font has no letters or numbers, and Helvetica Neue has a hold on two industries in particular. The internet and the way we use it has changed over time, and even unassuming elements (like online fonts) are a cornerstone of our digital experience. Dive into web typography history in our latest blog.

From fonts to function: mapping web typography trends and challenges

Crosswords, brain-teasers, puzzles, and more: it’s hardly a surprise to find a mini-game or two, tucked away in news and social media platforms. But what does this mean for how we engage with the modern internet? And why are games so popular on the Indonesian internet, in particular? Take a look at our latest blog for insights about mini-games, modern engagement, and the attention economy.

Mini-games and modern engagement

Culture

Tech news

Everything to do with the internet is entirely technical, complex, and shrouded in esoteric jargon—right? Sometimes it seems like you have to be an expert to understand what’s happening out there. While there are plenty of ultramodern things about the web, the low-tech internet is what helps keep us safe on our digital escapades. Read on and dive into the high-tech (security) problems solved with 'low-tech' solutions.

How the low-tech internet tackles high-tech threats

Cybersecurity

Security

AI and its generative tools are here to stay, but that doesn’t mean it won’t take some getting used to. Its impacts are already being felt in workflow-enhancing applications and content creation capabilities, but the opacity behind its use remains troubling. What are companies and social media platforms doing to ensure integrity and credibility, and how can we as users stay sharp online? Read on as we discuss the problem of genAI transparency, explore the dead and living internet, and share ways to recognize genAI in the digital wild.

GenAI transparency and the living internet

Colin de Vries

How do we know which advertisers are growing, which publishers are popular, and what ad networks have the most impact? It all comes down to Technology Detection, but this practice—while very efficient—is resource-intensive. We streamlined our fingerprint identification process with a bit of help from machine learning. Read on to learn all about how online advertising works, how we track it with algorithmic assistance, and why the human component remains central to digital work.

Advertisement detection: how machine learning changes the way we discover technologies

Generative AI and the ever-growing reach of social media are among the elements fueling the ‘internet nostalgia’ conversation. Did we really have more fun on the internet 10, 20 years ago? Is that enjoyment a relic of the past, or do we just need to be reminded where to find it? Read our insight to learn more about this nostalgic sentiment and how to reclaim a bit of that online magic.

From slow connections to social media: exploring internet nostalgia

Dataprovider.com

Happy April Fool's Day! This year we’ll celebrate by exploring a few entertaining corners of the web, basically websites that might seem like an April Fool’s prank but aren’t. We've compiled a list that hopefully brings a smile to your face, perhaps inspiring a creative project or at least a renewal of your passwords. 

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